Wouldn’t it be amazing to know you are getting customers from Google just by following a few steps? Who are we kidding, of course it would be! 

With some guidance, using Google My Business is a simple and effective way to reach potential customers and show off the best parts of your business. Brick and mortar businesses and online businesses can both benefit from the effects of Google My Business. 

Below we have collated our top 5 steps to help you grow using Google My Business. 

1. Share images and videos of your business 

PEOPLE buy PEOPLE (cliché but true), not businesses or corporations. Prospective customers love behind-the-scenes shots of what’s going on at your business. Humans are nosey people! 

Make the most of your images by choosing the right size to fit its purpose: 

  • Profile picture: Your profile picture is what your customers will recognise your company by on Google. Ensure it is memorable, recognisable and high quality. For a profile picture, your image should be 250×250 pixels. 
  • Cover photo: Your cover photo is also set as your listings preferred image to show first, ideally this is where you can showcase your companies personality, this is not a guarantee that it will show first however. An image of 1080×608 pixels should be used. 
  • Other images: Customers like images, it gives an insight into your business and the people who work there. Use images in Google My Business posts to improve your posts and increase chances of a purchase or booking. Use an image of 720×540 pixels for any additional images. 

Videos are rapidly increasing in popularity and effectiveness.  With the amount of choice available to consumers, people are doing a quick internet search to find the best product to fit their needs. Videos are exemplary at giving people an up-close in depth look at what you are offering.  

Did you know that 81 % of businesses are now using video for marketing? 

A video can improve trust in your product and encourage people to make a purchase. After all, 90% of consumers claim a video will help them make a purchasing decision. 

2. Share your products 

A great feature on Google My Business is the ability to add products to your listing. If you have a retail business, adding your best-selling products to your Google listing can boost sales and shows prospective customers your products without even going to your website. 

Use this feature to add best sellers and products that you want to push. Use eye catching pictures to draw attention, ensure your product description is succinct but includes enough information about your product to entice a purchase and make sure your price is correct!  

No one likes going to checkout and noticing a price has gone up unexpectedly, if anything changes regarding your products promptly update your Google listing for it, your customers will appreciate it. 

3. Generate reviews 

Don’t underestimate the power of online reviews, 93% of consumers say that online reviews have influenced their purchase decisions!  

Google My Business reviews are a gold mine for new customers. Don’t be shy to ask for reviews from former and current customers, when prompted most customers are happy to leave a review.  

Did you know that Facebook reviews also show up on Google My Business? Now you do!  

Online reviews allow for your customers to share their experiences with your business and can bring credibility to your product or service. Negative reviews can have a bad effect on your business, but Google My Business reviews are interactable which means if someone did, hypothetically, leave a bad review you could respond and resolve the issue.  

You should RESPOND to all reviews whether they are good or bad by using personalised responses and customer names. Show care and appreciation towards customers as consumers will also be looking for this. 

4. Share your events 

Whether it is a sale, workshop, price reduction or open house, you should share it! Posting events to your Google My Business page will make it known to more people and can allow for more attendance/engagement. Present your event in a fun and engaging manner, no one wants to sign up for an event that sounds boring or uninformative. 

When posting an event, include a link for people to sign up for said event or a link to a product page if there is a sale. Make it simple for customers to get involved, the less steps they need to take the more likely they are to participate. 

5. Monitor your analytics 

Google My Business insights is a great tool to see how people interact with your listing. If you are implementing our previous tips then you need to monitor their analytics too. 

You can view how many people have viewed your photos, how often your business is searched and what actions your customers take such as going to your website amongst many other visibility and engagement statistics. 

Keeping track of your analytics can show you what to continue doing and what needs to be improved. If you notice certain Google My Business posts get significant interaction whilst others do not then be FLEXIBLE and consider changing your plan accordingly. As humans we don’t always like change but it is necessary to improve and thrive. 

Google My Business is a tool that all businesses should be using, whether small or large, to engage with customers and promote their business.  

We hope these tips can allow you to revamp your listing and set your business on the trajectory to success. If you need help getting your marketing on track, just get in touch! Marketing is where we shine. 

Click here to book a discovery call with us now and see what we can do for your business.